Your privacy and the protection of your personal data is important to Embody Health London. We have an obligation to collect and protect your data in accordance with the General Data Protection Regulation (GDPR). The goal of the GDPR is to ensure we deal with your data in a lawful, fair, and transparent manner, and that we take steps to ensure that your data are adequately protected.
We will use your personal data with your consent in accordance with our agreement:
- for account set-up and administration;
- to provide personalised dietetics health services and advice to you;
- to fulfil our agreement with you;
- to deliver marketing and events communication;
- for internal research and development;
- for polls and surveys;
- for certain special circumstances, such as compliance with legal obligations, meeting audit obligations or for other legitimate purposes.
To the best of our ability, we will employ state of the art means of collecting, storing, and transmitting your data to promote privacy and data protection.
How we use your data
Depending on how you use our services and our website, we may request data from you for various reason:
If you create a user account on our website, we may request information such as your name and email address to identify you to us. This is to allow you to use the services available to you on the website, such as the ability to make comments or to request further information.
Communication with you
When you contact us using email, a contact form on our website, via social media, or by any other method, we will use this information to reply to your message and to respond to your request.
We operate a mailing list we use to send you information about us, news and offers. You can sign up to the mailing list from our website via our newsletter, intuitive eating quiz or via our online programme registration. If you wish to change your email preferences or unsubscribe from the mailing list, you can do so by clicking on the “update preferences” or “unsubscribe” links in any newsletter we send you, or by contacting us using the methods described below.
Technical Uses of your Information
Our site collects data about visits to the site in order to optimise our site, as well as to promote security by checking for unusual activity, hacking attempts, and other potential threats. The data collected also facilitates internal operations such as troubleshooting, data analytics, and research and testing. Data about visits to the site are generally anonymous or pseudonyms. If you are logged into the website and have provided us with personal information, it may be possible for us to track your activity on the site. Information collected for technical purposes may include which pages you have visited (including the date and time), which services and pages you viewed or searched for, page response times, download errors, files downloaded, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from a page, and other metrics related to your visit to our site. We may use Google Analytics or a similar service to track visits to the site. More information about Google Analytics can be found on the Google Analytics website.
Information that may be passed to third parties outside our control
On many of the pages on our site you will see “social feeds” for services such as Twitter, Instagram, Facebook, and/or other social media services. These services enable you to share, comment, or bookmark pages on our site. Some pages may also include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor has visited the other website directly. You should be aware that all of these sites and services are likely to be collecting information about what you are doing all around the Internet, including on our site. We recommend that you check the respective policies of each of these sites to see how exactly they use your personal information and to find out how to opt out, or delete, such personal information if you should wish to do so at any time.
You have the right to determine how your data is collected and used by us. In particular:
- Your personal information can only be held on valid grounds, such as your consent, and our contractual obligation to provide services to you.
- You have the right to know whether or not we are processing your personal information.
- You can request that your personal information be sent to you in electronic format.
- You have the right to restrict the purposes for which we may use your personal information.
- You have the right to request that incorrect information about you be rectified.
- You have the right to request that your personal information be erased, also known as the “right to be forgotten,” subject only to imperatives of public policy specified in the GDPR (Art. 17.3), or to our own specific needs concerning legal obligations or claims.
You can exercise your rights at any time by contacting us. If you consented to us collecting and/or processing your personal information but change your mind, you can get in touch with us to request that we erase the personal information that we hold about you.
If you have any questions or concerns regarding any aspect of this policy, wish to find out what data we hold about you, or would like to request the erasure of your personal data, please contact us using one of the methods outlined on our contact page.